Frequently Asked Questions
Everything you need to know about our premium selection and delivery services.
What is the standard delivery timeframe for orders?
We typically process and dispatch orders within 1-2 business days. Depending on your location, delivery usually takes between 3 to 7 business days. You will receive a tracking number via email as soon as your package leaves our cellar.
How do you ensure the quality of products during transit?
We use specialized, climate-controlled packaging and reinforced materials to protect against temperature fluctuations and breakage. Our logistics partners are specifically chosen for their experience in handling fragile, high-value goods.
Do I need to be home to sign for my delivery?
Yes, due to the nature of our products, an adult signature of someone over the legal age (18+ or 21+ depending on jurisdiction) is strictly required upon delivery. Packages cannot be left unattended at your doorstep.
What is your return policy for damaged or incorrect items?
If your order arrives damaged or incorrect, please contact us within 48 hours of receipt with photographic evidence. We will arrange for a replacement or a full refund at no additional cost to you.
Can I request a specific vintage or rare item not listed online?
Absolutely. Our cellar team has access to a wide network of distributors and private collections. Please reach out to our concierge service, and we will do our best to source the specific bottle you are looking for.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay and Google Pay. All transactions are encrypted and secured for your protection.